Terms and Conditions

These Terms and Conditions, together with any specific terms outlined in the order form, constitute the complete agreement between you and the Company. Please carefully read through this document before proceeding with any orders. If you have any questions or concerns, dont hesitate to reach out to us for clarification.
1. Introduction
By accessing or using the services provided by Company, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not access the services.
2. Availability
All products advertised on our website are subject to availability. In the event that an item you wish to order is unavailable, we will notify you promptly via email or phone. The unavailability may be due to various reasons, such as awaiting deliveries from our suppliers or sudden discontinuation of the product.
In cases where an item is unexpectedly discontinued, we will contact you to discuss alternative options or issue a full refund. Please note that certain goods may be out of stock or on backorder with our suppliers, which could result in delays of up to 4 weeks. However, our goal is to fulfill orders within a reasonable timeframe and keep you informed throughout the process.
While we strive to maintain accurate pricing, prices displayed on our website are subject to change without prior notice. Factors such as raw material costs or processing expenses may necessitate occasional price adjustments. However, once your order is placed, the price payable for the goods will remain fixed.
3. Pricing and Payment
The prices listed on our website are accurate at the time of display and inclusive of VAT unless otherwise stated. Upon placing your order, you will be charged the price as indicated on the website, along with any applicable fees for shipping and insurance.
Payment for goods is required at the time of placing your order unless alternative arrangements have been made in writing. We accept various payment methods for your convenience, and all transactions are processed securely.
Please note that we reserve the right to report any suspected fraudulent transactions to the relevant authorities to protect both our business and our customers.
4. Dispatch and Delivery
Unless otherwise agreed upon in writing, delivery of goods will occur at the address specified on your order form. While we aim to deliver all orders within 14 working days, please be aware that delivery times are estimates and not guaranteed.
Upon delivery, a valid signature will be required if registered delivery is utilized. Once you have signed for the delivery, title of the goods will pass to you, and the risk of damage to the goods will be transferred as well.
If there are any delays expected beyond the 14-day timeframe, we will notify you promptly to provide updated delivery estimates. Your satisfaction is our priority, and we strive to keep you informed every step of the way.
5. Cancellation
You have the right to cancel your order within 24 hours of placing it, and a full refund will be issued accordingly. Please notify us of your intention to cancel via email, fax, or phone using the contact information provided on your order form.
Once the cancellation request is received within the specified timeframe, we will process the refund promptly. Please note that any cancellations made after the 24-hour window may be subject to additional terms and conditions.
6. Returns
We want you to be completely satisfied with your purchases from Company. If, for any reason, you are not happy with the goods you have received, you may return them to us within 14 days for adjustment, replacement, or refund.
To initiate a return, please follow these steps:
1. Contact us directly to inform us of your intention to return the goods.
2. Return the items along with the original dispatch note via registered delivery or courier to the address provided on the dispatch note.
3. Retain a photocopy of the dispatch note for your records.
4. If you have misplaced the dispatch note, please contact us for assistance.
Please be aware that the risk of damage to any goods during the return shipping process remains with you until the items are delivered and accepted by us. Additionally, the cost of carriage and insurance for returning goods is non-refundable.
We are committed to addressing any complaints or issues regarding your purchase promptly. Our goal is to respond to all inquiries within 5 working days, ensuring a satisfactory resolution for our customers.
7. Disclaimer
To the fullest extent permitted by law, we provide our website and its contents on an (as is) basis, making no representations or warranties of any kind, express or implied. While we strive to maintain accurate information, we do not guarantee the accuracy, completeness, or currency of the information accessible via our website.
Furthermore, we shall not be liable for any damages arising out of or in connection with the use of our website or the information, content, materials, or products included therein. This comprehensive limitation of liability applies to all damages of any kind, including compensatory, direct, indirect, or consequential damages.
8. Miscellaneous
These Terms and Conditions, along with any specific terms outlined in the order form, constitute the entire agreement between you and Company. Any failure by us to enforce any provision of these terms shall not be construed as a waiver of such provision.
We reserve the right to modify or amend these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically for updates or changes.
If any provision of these Terms and Conditions is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect. These terms shall be governed by and construed in accordance with the state laws, and any disputes arising out of these terms shall be subject to the exclusive jurisdiction of the courts.
Contact Us
If you have any questions, concerns, or feedback regarding these Terms and Conditions, please dont hesitate to contact us. You can reach us via email, phone, or mail using the contact information provided on our website.